June

4

2018

We want customers to come to us first with questions. We don’t want them spending valuable time trying to figure out how to complete a task, when we most likely have the answer at our fingertips. And if we don’t know the answer, we will find it quickly.

Recently, we heard from a customer who had talked with our support team. Joel Roderick, Technical Design Manager with Water Technology, Inc., was working in Ideate Sticky and having trouble loading a tab into Revit software. Our support team found the cell with a formula that caused the problem. A quick change to that cell resolved the issue. Following the resolution, we got an email from Joel with this nice comment:

“I am impressed that you put the effort into figuring this out. You have exceeded my expectations!”

Want a strong support team on your side? Choose Ideate Software tools. In addition to easy access to our team, the Support pages on our website have videos with step-by-step instructions on many workflows, robust Help files, and recordings of many of our webinars.

Visit the Ideate Software website to learn more about how Ideate Software applications can streamline Revit workflows, increase productivity, and enhance deliverables.


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