We only collect and use your data when: (1) you consent to our doing so; (2) when we need to fulfill an obligation we have to you; (3) necessary for our legitimate interests in providing and offering the services available on our website; or (4) in limited situations where we are required to do so by law.
We need certain personal data, including your contact, shipping, and payment information to process orders you place. If you do not wish for us to collect this information, you will not be able to take advantage of the services on this website.
For any personal data collected outside the order-processing context or not otherwise necessary for a legitimate interest, we will have asked for your consent before collecting. You can contact us to request that we no longer collect such data or that we remove what we have collected.
Please be aware that the privacy laws and standards in certain countries may differ from those in your country of residence. We will only transfer your personal data to other countries if and when necessary to do so under our legal bases for collecting and using your personal data to be begin with, and only to the countries we are permitted to do so by law. We will take steps to ensure that any personal data we are required to transfer remains subject to appropriate security measures.
Ordering and Registration. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, social security number, or other details about your job, industry, and software package to help you with your experience. You may review and update the information you provide through your account settings, and delete your account if need be. You need to provide this information in order for us to provide you with the services available on this website. You may contact us, in which case we will ask for your name and contact information, and information about the reason for the contact.
Email Marketing and Surveys. You may opt-in to our email marketing. If you do, you may be asked to fill out a survey. For email marketing, we may ask you for your contact information, job title, and industry, to alert you to relevant updates in our services, events, trainings, and more. Our surveys may ask you for data including your name, contact information, job title, industry, and the software you use or the hardware on which it operates.
Automated Information. When you access our website, we automatically receive and record information from your browser. The information can include your IP address or unique device identifier, cookies, and data about which pages you visit. This information helps us operate and provide the services available on our website. It is collected automatically and stored in log files. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud, to keep our website and the services secure, and to analyze and understand how you and other visitors use our website.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features that make your site experience more efficient and some of our services will not function properly. However, you can place orders over the telephone by contacting customer service.
We may also automatically collect device-specific information when you access our website. This information may include information such as the hardware model, operating system information and debugging information, browser information, IP address, and device identifiers.
Analytics Information. We use data analytics to ensure our website functions and to improve the services available through the website. This software may record information such as how often you use our website, aggregated usage, and performance data.
When we collect and use your personal data, we do so based on a number of legal basis to do so, including the following:
When we collect or use your personal data out of a contractual obligation to you, it means that we need such personal data to fulfill an order you have placed, to provide services you have purchased, or to offer the training, maintenance, or support you have requested.
We rely on your consent to collect and use your personal data after you sign up for email marketing or fill out a survey, or when you consent to our collection of your analytics and automated information.
When we collect or use your personal data because of legitimate interests in doing so, we do it for several reasons, including:
Providing and improving our services. We may collect and use your personal data to improve our website and the services available. Such use is necessary to our legitimate interest in improving our website and services, and in understanding how they are used.
Keeping our services safe and secure. We may also collect and use your personal data for safety and security purposes, including sharing your information for such purposes. We do so because it is necessary to pursue our legitimate interests in ensuring the security of our website and users, including yourself.
Legal and safety. We may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; when we believe in good faith that such disclosure is reasonably necessary to comply with the law; to prevent imminent physical harm or financial loss; or to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of our Terms and Conditions. In these cases, our use of your information may be necessary for our legitimate interests in keeping our website secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage, and complying with a legal obligation, a court order, or exercising or defending legal claims. It could also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury). In case we are asked to disclose any of your personal data out of public interest, vital interest, or because of a legal action, we will disclose no more than necessary to achieve the applicable interest.
Service providers. We engage certain third-party companies and individuals (including payment processors and marketing partners) as necessary to operate our website and to provide the services available on it. These third parties have only limited access to your data, and they may not use your information except to perform these tasks on our behalf. They are obligated to us not to disclose or use your information in any other way. Our engagement of service providers is often necessary for us to provide offer the services available on our website. We only engage third parties out of our legitimate interest in working with service providers to make our website and services better.
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible:
We will retain your information only as long as necessary for the uses stated in this policy. You may contact us to opt out of email marketing or to close your account with us. After that, we would only keep information if and to the extent reasonably necessary to comply with our legal obligations (for example, to comply with applicable tax or revenue laws), resolve disputes, enforce agreements, and as otherwise described in this policy.
We may also retain log files for analytics purposes. These are generally only kept for a short time, unless required for safety, to make improvements, or to comply with requirements as stated above.
You may request that we update any personal data we have kept by contacting us.
Depending on your location, you may have certain other rights with respect to your personal data, such as:
You may also opt-out of email marketing at any time.
We do not sell, trade, or otherwise transfer your personal data to third parties except to the limited extent where such disclosure is reasonably necessary to further our legitimate interests of: (a) providing and improving our website and services, (b) protecting against fraud and otherwise ensuring our users and website are safe, and (c) complying with legal requests and requirements.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements are described in Google's Advertising Principles. They are put in place to provide a positive experience for users.
We use Google AdSense Advertising on our website.
We have implemented the following:
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt-out page or permanently using the Google Analytics Opt-Out Browser add-on.
In accordance with CalOPPA, we agree to the following:
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not market to children under 13, and we do not intentionally collect the personal data of children under 13 years old. Our Terms and Conditions require that all users of our website be: (a) at least 18 years of age; or (b) between 13 and 18 years of age with the direct supervision of someone at least 18 years of age. You may not use our website or the services available through it if you are under the age of 13. If you are the supervisor of a user who is between the ages of 13 and 18, you are responsible for their actions while using our website or the services provided through it.
The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In accordance with the Fair Information Practices, we will notify the users via email within 7 business days should a data breach occur, unless other applicable requires earlier notice.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
In accordance with CAN-SPAM, we agree to:
If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.