February

21

2018

Summary of Responsibilities

Ideate, Inc. is looking for an MEP Application Specialist-AEC to be part of its team that provides training/support for the Autodesk Architectural/ Engineering/ Construction (AEC) line of software. He/She will consistently demonstrate an ability to deal with clients at a business-to-business level, identifying and providing solutions that fulfill their business and technical needs.

Job Description

Training

  • Teach open enrollment and customized training (from Revit MEP fundamentals to advanced level) through face-to-face and on-line delivery methods
  • Develop web-based (quick starts and just-in-time) training

Technical Support

  • Provide telephone, online, virtual, and on-site technical support
  • Maintain detailed notes of all client communications within our CRM database

Other

  • Provide technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
    • Pre-sales: Qualifying Process
      • Technical Audits, Needs Assessment, Training Assessment, and Pre-sales Presentations
    • Technical Alignment: Development Process
      • Understand business drivers and customer pains, and develop solutions to address those drivers and pains
    • Post-sales:  Retention and Referral Process
      • Training, technical support, and consulting services
      • Customer acquisition, satisfaction, and retention
    • Maintain detailed notes of all communications within our CRM database
    • Create social media interest in Ideate and Autodesk solutions
    • Present Autodesk technologies to C-level executives and power users at user groups, executive briefings, and pre-sale activities
    • Learn new Autodesk and third-party design technology programs (example: Navisworks, Infrastructure Modeler, etc.)

Required Skills

The MEP Application Specialist – AEC position candidate must be able to work comfortably in a virtual team environment (your direct report may be in another office). The ideal candidate will already have or work toward developing skills in the following categories:

Education

  • BS in Engineering or related field
  • 2 years practical experience or equivalent

Technical

  • Experience in Autodesk software product line, with emphasis in:
    • Revit
    • Autodesk BIM 360 cloud solutions, including Field, Glue, and Docs, as well as experience in construction solutions highly desirable
  • The aptitude and patience to provide software training and telephone support
  • Strong troubleshooting/investigative/research skills
  • Ability to communicate effectively over the phone, via email, and virtually with customers who have pressing deadlines and software issues

Character

  • Self-starter. Work in a virtual team environment
  • Comfortable in multiple (pre-sales, training, and support) roles
  • Problem solver, sets goals with a “get it done” attitude and strong self-motivational attributes
  • Superior organizational/time management skills and a “make-it-happen” attitude
  • Straightforward, honest, team player
  • Smart, flexible, diligent, and professional – willing to work hard and have fun
  • Ability to learn and communicate concepts to customers; ability to ask business, workflow, and technical questions and analyze customer answers
  • Maintain a sense of urgency and goal orientation

Location

San Francisco (Financial District)

Travel

Up to 30% of the time, averaged over a year 

For more information, contact jobs@ideateinc.com.

Ideate, Inc.is an Equal Opportunity Employer


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