Summary of Responsibilities
Ideate, Inc. is looking for an MEP Application Specialist-AEC to be part of its team that provides training/support for the Autodesk Architectural/ Engineering/ Construction (AEC) line of software. He/She will consistently demonstrate an ability to deal with clients at a business-to-business level, identifying and providing solutions that fulfill their business and technical needs.
Job Description
Training
- Teach open enrollment and customized training (from Revit MEP fundamentals to advanced level) through face-to-face and on-line delivery methods
- Develop web-based (quick starts and just-in-time) training
Technical Support
- Provide telephone, online, virtual, and on-site technical support
- Maintain detailed notes of all client communications within our CRM database
Other
- Provide technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
- Pre-sales: Qualifying Process
- Technical Audits, Needs Assessment, Training Assessment, and Pre-sales Presentations
- Technical Alignment: Development Process
- Understand business drivers and customer pains, and develop solutions to address those drivers and pains
- Post-sales: Retention and Referral Process
- Training, technical support, and consulting services
- Customer acquisition, satisfaction, and retention
- Maintain detailed notes of all communications within our CRM database
- Create social media interest in Ideate and Autodesk solutions
- Present Autodesk technologies to C-level executives and power users at user groups, executive briefings, and pre-sale activities
- Learn new Autodesk and third-party design technology programs (example: Navisworks, Infrastructure Modeler, etc.)
- Pre-sales: Qualifying Process
Required Skills
The MEP Application Specialist – AEC position candidate must be able to work comfortably in a virtual team environment (your direct report may be in another office). The ideal candidate will already have or work toward developing skills in the following categories:
Education
- BS in Engineering or related field
- 2 years practical experience or equivalent
Technical
- Experience in Autodesk software product line, with emphasis in:
- Revit
- Autodesk BIM 360 cloud solutions, including Field, Glue, and Docs, as well as experience in construction solutions highly desirable
- The aptitude and patience to provide software training and telephone support
- Strong troubleshooting/investigative/research skills
- Ability to communicate effectively over the phone, via email, and virtually with customers who have pressing deadlines and software issues
Character
- Self-starter. Work in a virtual team environment
- Comfortable in multiple (pre-sales, training, and support) roles
- Problem solver, sets goals with a “get it done” attitude and strong self-motivational attributes
- Superior organizational/time management skills and a “make-it-happen” attitude
- Straightforward, honest, team player
- Smart, flexible, diligent, and professional – willing to work hard and have fun
- Ability to learn and communicate concepts to customers; ability to ask business, workflow, and technical questions and analyze customer answers
- Maintain a sense of urgency and goal orientation
Location
San Francisco (Financial District)
Travel
Up to 30% of the time, averaged over a year
For more information, contact [email protected].
Ideate, Inc.is an Equal Opportunity Employer
Ideate Software