Note: This article is only pertaining to standalone licensing. The ‘license file corrupted’ refers to a licensing component used by our 3rd party licensing provider, and has no connection to license files used for network licensed products. For any networked issues, please visit this page.
Ideate Software standalone licenses are locked to a specific Windows user profile. Once a license is activated on a computer, if another user attempts to run the software, it will not function. In that case the solution is to log in as the original user, return the license, then activate it again as the ‘new’ user. For this reason it is not recommended for IT services to activate standalone licenses using their admin account, if the end user will be using a different Windows account (login).
This error can be encountered in other, similar situations:
- sharing a PC amongst users with different login credentials
- rebuilt Windows profile, even if the login is the same (essentially the same as above)
- using a roaming profile
- restoring a PC from an earlier state
- cloning the system onto another set of hardware, even if identical
- upgrading the OS (i.e. from Win 7 to Win10)
- other major changes to the system
If the above situations are expected to happen, please consider upgrading to network licenses which are designed to work in various multi-user scenarios.
If possible, log in to Windows using the account used to originally activate, then return the license. Now it can be used again on the new user account.
If the above is not possible, you will need to clean the license activation info from the computer:
The steps below will NOT release the license from the back-end online server. The seat will be still listed as taken up, and you may be unable to activate your software on another PC if there are no more free seats available. Provide the computer name of the affected computer (and your info) to Ideate Support and we can clear out the activation on the back end.
- Navigate to C:\Users\OriginalUserName\AppData\Roaming\Nalpeiron
- locate a pair of files created on the date of latest activation (there may only be two files) with the extensions “.lic”, and “.log”
- back up the files (move them elsewhere)
- remove the files from the above location
Now you can start your Ideate software, and it should activate normally, provided there is still a free seat under the license code.
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