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Support
Ideate Software team strives to make your experience with our software as easy as possible from start to finish. This includes the initial installation and licensing, be it for an individual user or a large organization.
More answers to most common questions about Ideate licensing:
For individual users or dedicated licenses, standalone licenses are recommended.
For teams of any size, Cloud network licensing would most likely be the better choice. For teams working in security sensitive environments, including air-gapped networks, LAN-based (local server) network licensing is available as well.
Most of Ideate software titles are intended to be used daily by every Revit user. For medium to larger sized organizations, we recommend seriously considering Enterprise licensing which provides the best value per license. We are happy to discuss your individual situation and provide a recommendation, please reach out to sales for more info.
An Enterprise license gives you access to unlimited seats of all Ideate Software titles, including any new software titles released during your subscription period. You can run up to three servers, with unlimited seats each.
Ideate (local) network licenses use the Flexera FlexLM license manager, a highly reliable and proven tech. In general, any PC capable of running a Windows OS will be sufficient, a server operating system is not required.
For highly secure networks we recommend to either use a separate instance of a network license manager, or off-line activations for standalone licenses. In both cases it will be necessary to move a text-based file into the secured environment.
The license transfer is done by returning the license on the current PC, then activating the same license code on another through the ‘Manage license’ dialog. See more.
If your PC crashed or you forgot to return the active license before your PC got retired, you need to contact Ideate support and we will release the license on the back end. If you have a multi-seat license, please make sure to provide the computer name for the machine from which you wish to release the license.
Simply put, your license will stop working. You can later choose to purchase a new subscription and we will reactivate your standalone license code or issue a new license file.