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How to Turn On Logging in Ideate Software
If your software product launches:
- Start your Ideate product from the Ideate Software ribbon in Revit (with any Revit model open)
- Go to the top right corner drop-down menu
- Select ‘About Ideate [your product]’
- Check the box for ‘Diagnostic mode’
- Close and restart your Ideate software, then reproduce the issue
Log file will be created in:
C:\Users\Your Username\AppData\Local\Ideate\Ideate Software 20XX\Logs
It will be named with your product name and today’s date.
The AppData folder may be hidden on your PC. This Microsoft video explains how to un-hide it.
NOTE: Within the same Revit session, the log file contents get incremented. New Ideate log is started for every new Revit session. We recommend that you disable logging after the troubleshooting is finished.
If your software product does not launch into the main UI:
- Navigate to C:\Users\your Username\AppData\Local\Ideate\Ideate Software 20XX\[Your Product]
Note: The AppData folder may be hidden on your PC. This Microsoft video explains how to un-hide it.
- Open the “.settings” file (in Notepad)
- Find the line: “<InDiagnosticMode>False</InDiagnosticMode>“
- Change the “False” to “True” so it will look like this: <InDiagnosticMode>True</InDiagnosticMode>
- Save the settings file and try to start your Ideate Software Product to create the log file.
Log file will be created in:
C:\Users\Your Username\AppData\Local\Ideate\Ideate Software 20XX\Logs
It will be named with your product name and today’s date.
NOTE: Within the same Revit session, the log file contents get incremented. New Ideate log is started for every new Revit session. We recommend that you disable logging after the troubleshooting is finished.