Contact Us

Offline Activation

The topic below pertains to all Ideate Software solutions except the pre-2017 versions of Ideate Explorer, Ideate BIMLink and Ideate Sticky. For information on activating those older products, please refer to this page

Normally your license is automatically activated using your Internet connection.  If you have trouble with access to the internet because of firewall or other direct connectivity issues, you may have to activate your license manually using a website.  If you have already activated manually, refer to additional instructions for Manual Deactivation.

To activate your Ideate Software license on a computer where connectivity is a problem:

  1. Start Ideate Software and access the Manage Software License Dialog.
  2. Select the Activate button.
  3. On the License Activation dialog, fill out the required fields and add your License Code. If you do not have a license code see Obtaining a License.
  4. Select the option for Offline Activation.

Offline Activation

Offline Activation

  1. Within the Offline Activation dialog, select Generate Request Code.
  2. Use the Copy to Clipboard button to copy the Request Code to your clipboard. Transfer the Request Code information to a computer that has internet. You can copy and paste the Request Code into an email or notepad file OR you can use the .txt file referenced in the dialog, Step #3.  
  3. Leave this dialog open until the process is complete! On a computer with internet access, access the specified URL and paste in the Request Code and select the Activate button. The activation certificate will appear in the same browser page.  Use the Copy function to copy the results to your clipboard.  You may need to paste this into an email or notepad file to transfer the information back to the original computer.
  4. Go back to the computer with internet connectivity issues, and paste the activation certificate into Step #4, above.
  5. Select the Activate button to complete.

Request Code for Manual Activation

Manual Deactivation

If your active license was created via the Manual Activation process described above you will need to follow the Manual Deactivation process below. To manually deactive your Ideate Software license:

  1. Start Ideate Software and access the Manage Software License Dialog
  2. Select the Return button. This will disable the license for use on this computer and open the Deactivate dialog as shown.

Manual Deactivation

To make the license available for use on your newer computer:

  1. Within the Offline Deactivation dialog, select Generate Request Code.
  2. Use the Copy to Clipboard button to copy the Request Code to your clipboard. Transfer the Request Code information to a computer that has internet. You can copy and paste the Request Code into an email or notepad file OR you can use the .txt file referenced in the dialog shown above (Step #3).   
  3. On a computer with internet access, access the specified URL and paste in the Request Code and select the Deactivate button. This will enable the license for use on your newer computer.

Submit feature or issue request for Ideate Software

Please fill in the form below completely and then click the Submit button. If you're reporting a bug, it will be helpful if you give the steps on how to reproduce the bug.

Thank you for taking time to inform us about a bug or feature request.

If you'd like to upload a file to help explain the issue, you can upload a file to Hightail.