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When troubleshooting Network licensing issues on an end user machine, the first step is to always ensure that the correct product and version license is available on the server. Do not assume that just because it worked yesterday, it still does, as your IT department may have had something to say about that!
This state may also be caused by all licenses taken up by other users. see the section “Check License availability’ above before implementing this fix.
Depending upon the network speed, a request for a license may time out before the request reaches the license server. In this event the software may frequently lapse into View-Only Mode, which can be quite common for remote or VPN users. This issue can be fixed by creating and setting an environment variable on the workstation. The system variable should be named FLEXLM_TIMEOUT and a recommended setting would be 1000000.
The most common reasons why a licensing service does not start, or shows errors when you ‘perform status inquiry’:
If licenses show as available, but you can’t access them from the user workstation, do not proceed with the steps below, go here instead!
If the issue is not resolved, contact Ideate Technical Support ([email protected]).
If, after setting up the Ideate network license service, the network licenses for Autodesk (or any other vendor) stop working then follow these steps in LMTools. If the issue is not resolved, contact Ideate Technical Support.
There are a few common licensing errors that can occur. This list explains the error and the first steps to resolving it.
-1 No such file or directory. Check for syntax on the server name. This may also be an indication that the "@" symbol is missing from the front of the server name. Refer to the Setting the Server Path topic for more information.
-4 Licensed number of users already reached. Wait for licenses to be available. You can determine who is using licenses by performing a Status Enquiry on the server(s). Refer to Verify Service is Running.
-5 No such feature exists. Verify that you have network licenses for the software you are using. Either install the correct software title or request a new license file.
-10 Feature has expired. Request a new license file.
-15 Cannot connect to license server system. This is a general connectivity error.
-18 License server system does not support this feature. Verify that you have network licenses for the software you are using. Not all Ideate Apps are part of IdeateApps!
-68 License was not borrowed. This error is an indication that both the license file and the vendor daemon are old. See related issue -123.
-96 License server machine is down or not responding. Check if the license service is running, then check your server Windows Firewall rules. See more here. If the error still occurs, identify which workstations and which software is affected and contact Ideate Technical Support.
-97 The desired vendor daemon is down. Restart the license service. If the error still occurs, identify which workstations and which software is affected and contact Ideate Technical Support.
-123 Return of license failed – This is an indication that the vendor daemon is old and does not support license borrowing. The feature was added with version 2013.2 (12/17/12)
-124 License Return Error – This can occur in both Revit and the Ideate software when the licenses are not returned in the order they were borrowed. This is a known Flexera issue. Read more about this under the License Borrowing topic in this document.
Thank you for taking time to inform us about a bug or feature request.