Updating the Ideate Software for Revit license file takes only a few moments and should not interrupt other services (e.g. Revit licensing).
Any Ideate Software licenses that are checked out during the file switch will continue to work until the next ‘heartbeat’ check (approximately 5-15 minutes), then renew from the pool or stop working if something went wrong with the update.
When you purchase additional licenses or renew your subscription, Ideate will automatically send a license file that contains all of your current licenses to the contract holder email. If a newer year version of your Ideate software title is released within your renewal cycle, please send a request for a new license file to firstname.lastname@example.org
Copy your new license file into the same folder as your old license file. Please do not store your license file on a network share, they should be stored locally on the server.
Either open Ideate software on an end user machine, or review the ‘Perform Status Inquiry’ printout on the ‘Server Status’ tab
If something goes wrong and you need help, please perform the steps below and email email@example.com. Please make sure to create and attach the files mentioned below:
Thank you for taking time to inform us about a bug or feature request.