Standalone License Activation Troubleshooting

Normally your Ideate Software license is automatically activated using your Internet connection.  If you are having trouble activating your license please review the topics below:

Manual Activation
You are having trouble with access to the Internet because of firewall or other direct connectivity issues.

Proxy Server Settings
You are having trouble with access to the Internet because of proxy server issues.

Maximum Number of Concurrent Users
You are receiving an error about the "Maximum Number of Concurrent Users".

Re-setting a Trial Period
Instructions for re-setting the Trial Period.

Still having trouble?  Please contact support for help with activating your license.

Submit feature or issue request for Ideate Software

Thank you for taking time to inform us about a bug or feature request.

If you'd like to upload a file to help explain the issue, you can upload a file to Hightail.