Ideate software needs to have the ability to check-in with a specific website to validate your license, or to report that a trial has been started.
If you are encountering a ‘No internet access’ error when staring a trial, or activating a standalone license, this article will have the solution for you.
The most likely culprit is Windows Firewall blocking outgoing connections; the video below shows you the steps to resolve.
If the cause of the issue is the presence of a proxy server, or something else that is blocking the connection, the solution is to 'whitelist' the following URL:
The exact way it is done depends on your specific security configuration, so we recommend contacting your IT department.
Thank you for taking time to inform us about a bug or feature request.
If you'd like to upload a file to help explain the issue, you can upload a file to Hightail.