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Standalone License Activation Troubleshooting

The topic below pertains to all Ideate Software solutions except the pre-2017 versions of Ideate Explorer, Ideate BIMLink and Ideate Sticky. For information on activating those older products, please refer to this page. Normally your Ideate Software license is automatically activated using your Internet connection. If you are having trouble activating your license please review the topics below:

Offline Activation
You are having trouble with access to the Internet because of firewall or other direct connectivity issues.

Maximum Number of Concurrent Users
You are receiving an error about the "Maximum Number of Concurrent Users".

Re-setting a Trial Period
Instructions for re-setting the Trial Period.

Still having trouble?  Please contact support for help with activating your license.

Submit feature or issue request for Ideate Software

Please fill in the form below completely and then click the Submit button. If you're reporting a bug, it will be helpful if you give the steps on how to reproduce the bug.

Thank you for taking time to inform us about a bug or feature request.

If you'd like to upload a file to help explain the issue, you can upload a file to Hightail.