Updating the license file takes only a few moments and it will not interrupt the users’ licenses. When Updating to 2017 version year, please read this important information about LMTools version 11.13.1 before proceeding.
When you purchase additional licenses or are issued licenses for a new version of the software you will need to request a new license file that contains these new licenses. Ideate will always issue a license file that contains all of your current licenses, eliminating the need to manually combine license files.
Copy your new license file into the same folder as your old license file. Please do not store your license file on a network share, they should be stored locally on the server.
Please fill in the form below completely and then click the Submit button. If you're reporting a bug, it will be helpful if you give the steps on how to reproduce the bug.
Thank you for taking time to inform us about a bug or feature request.
If you'd like to upload a file to help explain the issue, you can upload a file to Hightail.